Resident services for cities and towns

Four windows your residents can use from their phone.

CiviTools gives your town one page for relief requests, appointment requests, key dates and parking. No logins, no resident data stored, no IT project. Each service starts at $499 a year.

Claim your town's page

$499 / service / year 0 resident records stored Live the day you claim

norton-ma · resident servicesTown of Norton

WINDOW ARequest ReliefAbatements and exemptions

WINDOW BRequest AppointmentAssessor, clerk, building

WINDOW CSave the DateTax, election, trash dates

WINDOW DPark HereLots, limits, rates

Next deadlineFeb 1 · Abatement applications due

Services

One page, four service windows. Turn on the ones you need.

Each window belongs to the office that runs it, and every one runs from your town's settings.

AAssessing

Request Relief

Residents: Answer a few questions, find the exemption or abatement that fits, and send a completed form to the assessors.
Your office: Complete filings, fewer counter visits, fewer "which form do I need" calls.

Watch the walkthrough →Built on boamass.com

BClerk · Inspections

Request Appointment

Residents: See the office's open windows and send a pre-filled request by email, text or calendar invite.
Your office: Fewer phone calls to set appointments. No scheduling software to license.

Watch the walkthrough →Built on ShareMyBlocks

CTreasurer · Clerk · DPW

Save the Date

Residents: Scan a QR code at the counter, on a bill insert or a poster. The date lands in their phone calendar.
Your office: Fewer missed due dates, deadlines and pickup days.

Watch the walkthrough →Built on WellQR

DParking · Downtown

Park Here

Residents and visitors: Find the nearest lot with the right time limit and rate, and pin where they parked.
Your town: Fewer parking complaints and a better first visit downtown.

Watch the walkthrough →Built on PlymPark

Try it

What a resident sees at each window.

Working samples with example data. Your town's page uses your forms, hours, dates and lots.

Which form do I need?

Sample · Massachusetts

Question 1 of 3

Do you think your assessed value is too high?

How it works

From your town's page to live in your branding in one afternoon.

STEP 1

Find your town

Many towns already have a starter page, labeled unofficial, built from your public website. Check what it says.

STEP 2

Claim it with your town email

We send a one-time link to your official town address. That confirms you work there. No calls, no paperwork to start.

STEP 3

Confirm details and go live

Check your deadlines, hours and lots, add your seal, and turn on form routing to your office. Pay by PO, check, ACH or card.

For town staff

Built to clear your IT and finance review on the first read.

What we store and what we don't

No resident accounts and no logins.
Forms are filled in the resident's browser. Nothing is kept after they are sent.
We store your town's settings only: contacts, hours, dates, lots, forms.
Static pages on a global network. Nothing to install on town computers.
Every page shows when it was last verified and a link to report an error.

Who usually owns each window

Service	Office
A · Request Relief	Assessors / Assessing Director
B · Request Appointment	Town Clerk, Building Commissioner
C · Save the Date	Treasurer/Collector, Clerk, DPW
D · Park Here	Parking Clerk, Economic Development
All four	Town Administrator / City Manager

Pricing

Priced to fit a department budget line.

One service

$499 / year

Any one window
Your branding and form routing
QR sheet for your counter

All four

$1,789 / year

All four windows on one town page
One vendor, one invoice
Custom address on your domain

Three-year term

Same price each year

Fewer renewals to process
Price held for the full term
Cancel at any renewal date

Billed yearly in advance against your purchase order. W-9, vendor forms and certificate of insurance provided on request. SAM.gov registered.

Claim your town

Start with one window or all four.

Fill this in and we'll set up your page for review. Use your official town email address so we can verify it.